Find ways to continually improve player communication programs and processes.Īmazon Games applies the principles of Amazonian culture to the world of game design.Delivering qualitative and quantitative reporting.Develop and maintain key relationships with internal stakeholders.Monitor support channel messaging to collect incoming and outgoing interactions for updated training content, guidance and clarification.Assist in maintaining up-to-date support articles and training for our larger customer support group by providing input and reviewing content created by partner teams.Draft and edit support policies, runbooks, customer support tooling documentation, and internal communication updates.Assist in the creation of policies, strategies and processes to enhance the player experience and interaction with customer support.Show a passion for continuously improving the customer experience.Be a subject matter expert on the front and back end of our games and the support issues our players experience.

You are a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment. The ideal candidate will have experience successfully collaborating with product, program, UX, and technical partners. You will have an ability to work independently under time constraints to meet deadlines, and will have a proven track record in writing high-quality content. We are seeking a Content Manager to support writing, development, and editing of policies, product guidance, and articles that enables our support and Trust & Safety teams to provide quality help to players.Ī successful candidate will be resourceful, customer-focused, and team-oriented. The Amazon Games player experience team acts as the centralized customer experience bar raisers between internal Customer Service, outsourced Customers Service, Game Development, Business teams and Amazon’s customers. Are you a gamer? Are you passionate about relentlessly advocating for the best customer experience through strong partnerships with the various business teams? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued? Excellent interpersonal relationship skillsĪt Amazon Games, we believe in ground-breaking games that can redefine the boundaries of player experience.Excellent written and verbal communication skills.A strong passion for video games and the gaming community.2+ years of professional writing or content creation experience for games.2+ years of program or project management experience.

Video game designer jobs 2015